Privacy Policy
Your privacy is important to us. This document explains what information we collect, why, and how we protect it.
Who we are and what we are committed to
Balkan Media Hub ("we", "our", "platform") is dedicated to protecting the privacy of its users. This Privacy Policy explains how we collect, use and protect your data in accordance with the GDPR regulation of the European Union .
By using our platform, you accept the conditions described in this document. If you have any questions, feel free to contact us via the Contact page.
Categories of personal data
When using our platform and purchasing a subscription, we collect the following categories of data:
- Identification data — First name, last name and username.
- Contact information — Electronic mail address (e-mail).
- Transaction data — Information about purchased packages (Basic, Premium, Elite) and payment history.
- Technical data — IP address, browser type and data on the device through which you access the portal.
Why we use your data
We use your data exclusively for the following purposes:
- Processing your orders and providing access to digital content.
- Providing technical support and answering your inquiries.
- Sending important notifications regarding your account or changes in services.
- Prevention of abuse and fraud.
Payment and third parties
We treat the security of your financial data as an absolute priority.
Cookies and sessions
Our site uses cookies to improve the user experience, remember your login sessions and enable the operation of the shopping cart.
You can disable cookies in your browser settings, but please note that this may affect the proper functionality of the site — including the ability to log in to an account.
How long do we keep your data?
We keep your data for as long as you have an active account on our platform, or as long as it is necessary to fulfill legal obligations — for example, keeping accounting documentation and transaction history in accordance with applicable regulations.
After closing the account, your personal data is deleted within 30 days, unless otherwise required by law.
User rights
As a user, in accordance with the GDPR regulation, you have the following rights:
Right of access
You can request access to all the data we hold about you at any time.
Right to correction
You have the right to request the correction of incorrect or incomplete personal data.
The right to be forgotten
You can request the deletion of all your data from our database.
Right to portability
You have the right to receive a copy of your data in a machine-readable format.
Do you have a question about your data?
To exercise any of the above rights or for additional questions, the team is here for you.
Contact us →
Operator and service provider NovaEdge Digital LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Registration: United States of America
For GDPR requirements and data protection: info@novdig.pro