Digital services and the law

Since Balkan Media Hub provides digital services that are available immediately after payment, specific legal rules apply. This document clearly explains all the cases in which a refund is possible, and the procedure for submitting a claim.

When a refund is not possible

Under digital services laws in force in the European Union, once premium content is accessed or a digital file is downloaded, refunds are not possible.

When you are entitled to a refund

If you are unable to access the content due to a technical error on our part , and we cannot eliminate this error within 48 hours of registration, you have the right to a full refund of the funds paid.

How cancellation works

The subscription to Balkan Media Hub is not renewed automatically , unless otherwise indicated at the time of purchase. The user can cancel the next subscription period at any time before the end of the current period.

• You can cancel via your account in the "My Subscription" section or by contacting the team.
• Access to content remains active until the end of the paid subscription period — even after cancellation.
• After the period expires, the account switches to free mode without access to premium content.